OnIT Technology Solutions | Effective Date: October 22, 2026

OnIT Technology Solutions (“OnIT,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, website visitors, and individuals who communicate with us. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information in connection with our website, managed IT services, technical support, and business communications, including SMS and MMS text messaging.

By using our services, visiting our website, or communicating with us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Personal and Contact Information

Names and business names; email addresses; telephone and mobile numbers; business addresses; job titles and organizational information.

Information voluntarily submitted through website forms, emails, phone calls, or text messages.

Technical and Support Information

Computer and device information; operating systems and software; network and connectivity information.

Support ticket descriptions, troubleshooting history, photos, screenshots, videos, and other files submitted for support.

Website Information

IP addresses, browser types, device information, pages visited, website interactions, and cookies or similar technologies where used.

2. How We Use Your Information

Provide managed IT services and technical support; create, update, and resolve support tickets.

Communicate with clients, schedule service visits, and respond to inquiries.

Process invoices, manage accounts, and maintain or improve services.

Protect systems and customers from security threats and meet legal or regulatory obligations.

3. SMS and MMS Text Messaging Privacy

OnIT offers optional SMS and MMS messaging for customer support and service-related communications, including ticket updates, troubleshooting questions, requests for photos or videos, scheduling, and resolution notices. This program is not intended for unsolicited marketing or promotional messages.

Consent

Customers may opt in by providing express consent, including verbal consent during a support call or another approved method. Participation is voluntary and is not required to receive IT support services.

Message Frequency and Charges

Message frequency varies based on support activity. Message and data rates may apply.

Opting Out and Assistance

Reply STOP to any OnIT text to opt out, or HELP for assistance. You may also contact help@onitts.com or 860-851-5555. After opting out, you will not receive further messages through the applicable program except a necessary opt-out confirmation.

Mobile Information and Consent Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share SMS opt-in information, mobile phone numbers, or text messaging consent data with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with third parties, except with service providers acting on our behalf as necessary to deliver and support the messaging service, or where disclosure is legally required. SMS consent is specific to OnIT and will not be transferred to another business for independent marketing purposes.

4. Photos, Videos, and Support Ticket Attachments

Clients may submit photos, screenshots, videos, documents, and other information by text, email, or support systems. We use these materials to diagnose issues, provide troubleshooting assistance, and document service history. Submitted materials may be stored in our support ticket systems.

Please avoid sending passwords, financial details, government identification numbers, medical information, or other highly sensitive data through standard text messaging. We take reasonable measures to protect information received.

5. Information Sharing and Third-Party Service Providers

OnIT does not sell personal information. We may disclose information as reasonably necessary to trusted cloud, IT support, telecommunications, messaging, billing, cybersecurity, and professional service providers, subject to appropriate safeguards. We may also disclose information where required by law or to protect rights and security.

Mobile phone numbers and SMS opt-in or consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information, which may include access controls, authentication, security monitoring, and other safeguards. No method of electronic transmission or storage is completely secure.

7. Data Retention

We retain information as reasonably necessary to provide services, maintain ticket histories, fulfill contracts, keep business records, comply with law, resolve disputes, and enforce agreements. Information no longer required will be deleted, anonymized, or otherwise handled under applicable retention practices.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies for functionality, performance, and visitor experience. You may manage cookies through your browser settings; disabling them may affect site features. Where required, we obtain consent for nonessential tracking.

9. Your Privacy Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information, withdraw optional communication consent, or ask about our practices. We respond in accordance with applicable legal and contractual obligations.

10. Third-Party Websites and Services

Our website and communications may link to independently operated third-party services. We are not responsible for their privacy practices and encourage you to review their policies.

11. Children’s Privacy

Our website and services are intended for businesses and individuals at least 18 years old. We do not knowingly collect personal information directly from children under 13 through our website or SMS program. If we learn of collection in violation of law, we will take appropriate action.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in services, practices, technology, or law. Updates will be posted on our website with a revised effective date.

13. Contact Information

OnIT Technology Solutions
Website: https://onitts.com
Email: help@onitts.com
Phone: 860-851-5555
For SMS assistance, reply HELP. To discontinue SMS communications, reply STOP.